Shipping, Returns, and Privacy Policies
We reserve the right to make changes to our policies. Any changes will be posted. Please contact us if you have any questions or concerns involving our policies.
Affiliate / Endorsements Policy
Yoder's Smoky Mountain Barbecue (Lavern Gingerich) is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. We are also an affiliate for Clickbank. If you buy a Clickbank product through one of our links, we'll get a commission.
We also have material connections with some vendors and occasionally endorse or recommend products on our website and in our emails, where we get a commission or free product.
In other words, if you buy something from Amazon, Clickbank, or other vendors through one of my links, I might get some money for referring you.
All of our barbeque cookers are shipped truck freight except for the BBQ26 and the BBQ26S units, which are shipped UPS. Barbeque sauces, rubs, and other items are shipped either USPS or UPS. Real-time shipping and handling quotes for small items are displayed in step 2 of the checkout in our online store. Use our online freight quote request form for a free no-obligation freight quote on a barbecue cooker.
You must provide a United States shipping address when ordering online.
We only ship barbecue cookers to the United States. If you live in another country and have a friend in the United States, we can ship your cooker to your friend's address or arrange local pickup with your friend. Please call Marlin at (877) 602-1568 for more information.
Please ask for turn-around time on the cooker you are interested in. Allow up to 5 business days for shipping on all our other products. Our cookers are shipped from New Holland, PA, and everything else is normally shipped from Pikeville, TN.
All orders shipped to the state of Tennessee will be charged 9.25% sales tax or the correct single article sales tax.
We accept the following kinds of payment: Mastercard, Visa, Discover, and American Express. We also accept checks, but wait to release the order until the funds clear.
Returns and Satisfaction Guarantee
We are dead serious about making and keeping you happy. We will help you through difficulties in shipping, work with you on freight damages, and troubleshoot problems. We offer a 30-day money back guarantee on all our Meadow Creek barbeque equipment (except for Ultimate Caterers). If for any reason you are not happy with your unit, you may return the cooker to us within 30 days of the delivery or pickup date, and we will refund the purchase price minus the shipping and handling. You are responsible to pay the return shipping.
To initiate a refund, please call us at (877) 602-1568 or e-mail us at .
If you receive a defective item, contact us within 30 days, and we will repair or exchange your defective product at no cost to you.
Collection of Information
We collect personally identifiable information, such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request and may be added to our mailing list. We reserve the right to send you product updates and mailings from Yoder's Smoky Mountain Barbecue that we think will be helpful to you.
If at any time you don't want to get e-mails from us, you can easily opt-out.
Our site may use cookie and tracking technology to gather information, such as browser type and operating system, track the number of visitors to the site, and understand how visitors use the site. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your credit card and personally identifiable information is kept secure. Only authorized personnel have access to this information.
We respect your privacy and know that you dislike junk e-mail. We will never give your e-mail address to a third-party without your permission. All e-mails and newsletters from this site allow you to opt out of further mailings.
We always strive to accurately present our products on our web site and keep our prices current. However, we are not responsible for pricing errors on our site.